Terms and Conditions of Purchase

Delivery Time

We ship all orders received before 2:00 p.m. the same day, Monday through Friday. During periods of high order volume—such as during discount code promotions, campaigns, or new product launches—orders may be shipped the day after they are placed. At other times, orders are shipped the next business day. Delivery takes 1–5 business days, depending on the address. During Black Week and our spring sale, delivery may take up to 10 business days.

Right to Return

If you change your mind about your purchase, you have 14 days to return the order.

Note: You cannot return our mystery bag or Advent calendar, as they are produced in limited quantities exclusively for a specific month.

You do not have a right of return when purchasing our courses.

The product must be unopened and unused. Once we’ve confirmed that the product is in substantially unchanged condition, we’ll refund the purchase amount within 30 days of receiving the returned product. As the customer, you’re responsible for the return shipping to us; the cost of the return is 69 SEK and will be deducted from your refund. If you’d like to make a return, send us an email with your order number and a list of the products you’d like to return, and we’ll send you a return label via email!

If you choose to return the package yourself, here is the address and information you’ll need!

Miss Fancy AB
Vretvägen 13
14234 Skogås

Kontakt@missfancy.se

The package must be sent directly to us. If it is sent to a shipping agent, we will not be able to pick it up, and it will be returned to you. We recommend using DHL if you’re sending as a business; otherwise, use Schenker if you’re sending as a private individual.

It is important that you pack the return securely, as the product must be in like-new condition when it arrives at our facility. Include the packing slip or a note with the order number. The right of return applies only to private customers. Businesses do not have the right of return.

Shipping Damage

If an order is damaged or opened upon delivery, it’s important that you report it immediately to the staff at your delivery location. Never take a damaged package home. Contact us if you need assistance.

Shipping

We use DHL and InstaBox. Free shipping on orders over 599 SEK. For orders under 599 SEK, shipping costs 59 SEK. NOTE! We do not offer free shipping during Black Week and the Spring Sale. Delivery times may be longer during promotional periods!

Cancellation

If you change your mind immediately after placing an order, please email us directly at info@missfancy.se. If we’ve already shipped your order, you cannot cancel it; instead, you’ll need to return the package to us. As the customer, you’re responsible for the return shipping costs. Note: The Christmas calendar cannot be canceled.

Complaints

If you wish to file a complaint about a defective product, please contact us with details about the product. Please note that product colors may differ from those shown in images. We offer a 1-year warranty on electronic products. When filing a complaint, please email a photo or video of the product along with a description and your order number to kontakt@missfancy.se

Unclaimed Package

If your package is not picked up and is returned to us, we will charge you 150 SEK to cover our shipping and administrative costs. This fee will be deducted from your purchase. Unfortunately, we cannot resend the order; you will need to place a new order.

Discount codes

Discount codes are never valid for purchases of gift cards or the Advent calendar. If a discount code is applied, the order will be canceled.

Discount codes cannot be applied to items that are already on sale. If, contrary to expectations, this has been done, we reserve the right to cancel the order.

Norway

The following applies to orders to Norway:

Shipping cost: 499 SEK via DHL Express. Free shipping on orders of 4,000 SEK or more.

In the event of a product complaint, we’ll send a replacement item or replacement parts with your next order. You’re responsible for shipping if the order total is less than 4,000 SEK.

Customs duties apply.